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How We Protect Your Privacy

When you open an account with us, your personal information stays encrypted and secure.

Account verification protectedPayment data encryptedNo third-party sale of your info
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GET IN TOUCH

Contact Us About Your Privacy

Live Chat Reach our privacy team weekdays 09:00–23:00 Jakarta time. Chat directly from your account or the lobby footer. We answer data and security questions in real time.
Email Support Send privacy requests to [email protected]. Include your account number and the specific information you're asking about. Responses arrive within 48 hours.
Account Settings Log in and browse your privacy dashboard under Settings > Data & Security. Update email, phone and payment method preferences anytime. Changes take effect immediately.
DATA SAFETY

How We Keep Your Information Secure

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 encryption, the same standard banks use. Passwords are hashed; we never store them in plain text. Payment tokens expire after every session.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or QRIS account, we confirm your identity and check for suspicious patterns. This takes 5–15 minutes per request. You'll see a confirmation email showing the amount and destination.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to see which games players use most often. We do not sell this data. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account details and transaction history stay on file for seven years where local law permits. Game session logs clear after 90 days unless you request a copy. Closed accounts are archived separately and not used for marketing.

Third-Party Sharing

We share your name and payment method with payment processors only as needed to complete your deposit or withdrawal. We never sell your email, phone or gaming behaviour to advertisers or data brokers.

Your Data Rights

You can ask for a copy of all your data, correct errors, or request deletion after account closure. Contact us via live chat or email with 'Data Request' in the subject line. We respond within 14 days.

Privacy Policy FAQ

Your account data is archived and no longer used for marketing or gameplay. Transaction records stay on file for seven years where local law permits, then are deleted. You can request early deletion by emailing support with 'Account Closure' in the subject line.

No. We never sell your email, phone number or gaming history to third parties. Payment processors receive only the minimum information needed to process your DANA, OVO, GoPay or QRIS deposit or withdrawal.

Banking information is stored securely for as long as your account is active, plus seven years after closure where local law permits. Payment confirmations are kept for the same period to help you track your transaction history.

Yes. Log into your account, go to Settings > Data & Security, and select 'Download My Data.' You'll receive a report of your personal details, login history, deposits and withdrawals within 14 days.

We track when you log in, which game you play and for how long, but we do not record video of your screen or audio. Session logs are kept for fraud detection and account safety. Logs older than 90 days are purged automatically.

Open your account, go to Settings > Profile, and edit your email, phone or address. To remove data after account closure, contact [email protected] with 'Data Removal Request' in the subject. Response time is 14 days.

Change your password immediately and contact live chat or email support right away. We log all login attempts and can see if your account was accessed from an unfamiliar device. We investigate within 24 hours and reverse fraudulent transactions where possible.